Are you experiencing a black screen, crashing, no content, or playback issues on Paramount Plus? This article provides 10 solutions to fix Paramount Plus Error Code 3005 in 2024.
Paramount Plus Error Code 3005
Paramount Plus is a top American OTT on-demand video streaming service, offering access to over 30,000 episodes and movies from premium channels like BET, CBS, Comedy Central, MTV, Nickelodeon, and Nick Jr. In addition to a wide range of content, Paramount+ also provides live sports, breaking news, kids’ shows, and exclusive original series, which are available to premium members only.
You can easily watch all the Paramount+ content on their official app for Android and iOS. Moreover, they also allow you to stream their services on their official website.
Some Paramount Plus users are experiencing deteriorating service quality. Annoying bugs and errors are preventing them from streaming content on the Paramount+ mobile app. The most frustrating issue is Paramount Plus Error Code 3005, which keeps popping up on the screen.
Below are some recommended methods that can help you to fix the Paramount+ 3005 Error Code.
1. Turn off VPN.
The Paramount+ service is currently available in Australia, Canada, Latin America, the Nordics, and the United States. If you are trying to access Paramount Plus from outside the United States using a VPN, you may encounter the 3005 error code.
Many users attempt to access Paramount Plus content by connecting to the USA region using VPN software. It is recommended that you disconnect your VPN and try refreshing the app.
2. Force Stop the Paramount Plus app.
After disconnecting the VPN network, you should force close the app to fix all types of bugs and errors. To force close the Paramount+ app, follow the below steps.
On Android:
- Open Settings of your phone and go to “Apps“.
- Now tap on “Installed apps” where all your apps are installed on your phone.
- Then look for the Paramount+ app and click on that.
- Now Tap on the Force Stop option.
On iOS:
Go to the Home screen of your iPhone, swipe up from the bottom of the screen, and pause slightly in the middle of the screen. Now look for the Paramount Plus app and swipe up to force close the app.
3. Restart your Device.
After force closes the app, it is recommended that you should restart your device. A fresh restart of your device can fix the Paramount Plus Error Code 3005.
4. Forget your Internet network.
Once you restart your device, you should forget your Internet connection network. It will allow Paramount+ to connect with its online services without any error.
If you are using your Mobile data, then enable and disable the Airplane mode. If you are using any WiFi network, then try to forget that network by going to the WiFi list on your smartphone. Now connect again to that network by entering the password.
5. Update the Paramount+ App.
Make sure that you have installed the latest version of the Paramount Plus app to get rid of all types of bugs and errors. You can easily update the app by going to your App Store. Search for Paramount+ and click on the search result.
If you see the option “Update”, then click on the Update option, or if you have already updated to the latest version, then try to open the app.
6. Clear data and cache of the Paramount Plus app.
Expired or crashed data and cache files can also encounter Error Code 3005 while watching contents. You should try to delete the cache and data of the Paramount+ app to remedy all the errors.
On Android:
- Open the Settings of your phone and go to “Apps“.
- Now tap on “Installed apps” and click on “Paramount+“.
- Click on Internal Storage and then clear data and cache.’
On iOS:
- Go to the Settings of your Apple device.
- Click on your “Apple ID Profile” tab and select “Manage Storage” from the i-cloud sub-menu.
- Scroll down below and find the Paramount+ app.
- Now disable and delete the data of the app.
Once you delete the data of the app, Restart your device. Now open the Paramount Plus on your device and you will be asked to log in to your account. Enter your account credentials to log in and you can see that the app is running smoothly without any further errors.
7. Check your Internet connection.
If the contents are still not playing on the app, then you should check your Internet connection. Maybe your Internet connection is not stable and you are seeing a black screen or Error Code 3005 on the Paramount+.
Try to use any other Network, or you can simply perform a power cycle on your WiFi router. First, turn off your router and unplug the power cable. Wait for approx 60 seconds, then plug back the cable and turn the power button of the router.
8. Delete Browser Cache and Cookies.
If you are streaming content on the Paramount Plus website and getting Erro code 3005 then it can happen because of your browser cache. Your browser might have stored the outdated cache and as a result, you are seeing this error and a black screen.
To delete your browsing data, cache, and cookies:
- Go to your Browser’s Settings.
- Click on Security and Privacy.
- Clear browsing data, cache, and cookies from there for the Paramount Plus website.
9. Try Another Browser.
If the error is still appearing on your screen, then maybe your browser is still loading the cached version. You should opt for a different browser, i.e. if you are using Chrome, then try Mozilla Firefox or Microsoft Edge.
Moreover, you can use the Incognito tab, as it doesn’t load any cached pages and you can watch contents without any further errors.
10. Contact Customer Support of Paramount+.
You can also contact customer support if you are encountering issues when streaming live TV like the video keeps loading or you see a black screen.
They will ask for your IP address or device ID to resolve the problem.
To find your IP address:
- Open the Settings of your phone, and click on WiFi.
- Next to your WiFi network, tap the “Info” icon (a circle with an ‘i’ in the middle of it).
- Scroll down the screen to “IPV4 Address.”
- There you can see your 10-digit IP address next to “IP Address.”
To find your device ID (your model and serial numbers):
- Open the Settings of your phone, and click on WiFi.
- Tap General, then About.
- On the About screen, you’ll see your model number and serial number.
Last Words
Users can encounter many issues and bugs like the video keeps loading or a black screen while streaming Paramount+. Some users are getting Error Code 3005 while opening the app.
Here we have mentioned 100% working 10 Ways to Fix Paramount Plus Error Code 3005.
Moreover, if you don’t find any working method, then try to re-install the app.
I hope you have fixed the Error Code 3005 in the Paramount+ app. If you have any queries regarding this, feel free to ask us via the comment section below.
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